Experience has taught many of us that selecting a piece of enterprise-wide software is more of an art form than a science. In software selection, “2 + 2” may equal “4”—if the software selection process is successful and the right software, in all aspects, is selected. Or, “2 + 2” could equal “3” if it is partially successful in that the software meets many of the company’s needs but places a technological burden on the infrastructure. Or, the result could be “0” if the selected software totally fails to meet the company’s needs or organizational temperament...