|
Author: |
Judith Harker |
Created: |
4/22/2009 9:48 AM |
|
|
If customers are such a nuisance, at least stop wasting their time and yours and invite the administrators in – they equally are not interested in customers.
At a time which some claim to be the worst trading conditions for 70 years wouldn’t you think that every business and employee would be enthusiastic to meet, see or hear a customer? Kind of obvious really and probably even common sense!!
Well as we all know, sense is very uncommon and sadly, customers for many businesses and their staff are an interruption to their work. Customer care and service is non-existent. Yet no doubt their corporate website and literature claim “we pride ourselves in our service.”
Bob Wilson, one of our specialists in customer care development for our clients tells me of two experiences last week.
1.
He went into a motor retailer to consider changing one of his cars and you would think, wouldn’t you, that a car salesman would be really excited and enthusiastic to have a real live customer on their forecou |